The written terms provided for the specific quoted unit and order govern the transaction. Final business-approved terms must be connected before launch.
Authorization is required
Do not return a component without written return authorization and shipping instructions. Unauthorized freight may be refused and may not qualify for credit.
Condition and identification
Returned units must match the sold identification and remain in the condition required by the written order terms. Removed tags, disassembly, modification, improper handling, or missing included parts can affect eligibility.
Shipping and fees
Responsibility for return freight, original freight, inspection, restocking, and other charges depends on the reason for return and the written order terms.
Refund timing
Any approved refund is processed after the authorized return is received, identified, and inspected. The method and timing follow the applicable written terms and payment-provider processing windows.